Privacy Policy

MARK SAMAHA MEDICAL SERVICES INC.

(the “Company”, “we”, “us” or “our”, as appropriate) recognizes the need to protect the privacy of the personal information you provide to us with respect to your access and use of the Company’s website (www.montrealfacialsurgery.com) (the “Website”).

Therefore, we have adopted this privacy policy (the “Privacy Policy”), which sets forth, among other things, the type of information that will be collected, the purpose and use of the collected information, and your rights with regard to the collected information. By accessing the Website, you are consenting to the collection and the use of your information by us, but only to the extent and subject to the terms described herein. Should you wish to revoke your consent, you may do so in accordance with the provisions of Section 4 below.

We may make modifications, deletions and/or additions to this Privacy Policy (“Changes”) at any time. Changes will be effective: (i) thirty (30) days after we provide notice of the Changes, whether such notice is provided through the Website or otherwise; or (ii) when you opt-in or otherwise expressly agree to the Changes or a version of this Privacy Policy incorporating the Changes, whichever comes first. Please note that the last update was performed on February 13, 2025. If the modified terms are not acceptable, please do not access or use the Website.

1. Protection of Your Information.

We are accountable for the information in our custody. Therefore, when we collect or use your information, we will utilize commercially reasonable safeguards to ensure its protection. It should be noted that no security procedure is currently 100% effective. Should any breach of your personal information occur, we will inform you as soon as reasonably possible, as required by applicable law.

2. Type and Purpose of Collection.

We collect information at various points on the Website to facilitate its use. Specifically, two types of information are collected:

a. Information Collected Automatically: Upon accessing the Website, certain personal information will be automatically collected, such as your IP address, the referring website and other information collected through cookie technology (“Automatically Collected Personal Information”). We use Automatically Collected Personal Information to examine our traffic and to view how our visitors use the Website.

For example, we use “cookies”, which contain only certain statistical information. You can instruct your computer to inform you whenever a cookie is being sent, or you can disallow cookies through your web browser. If you do choose to disallow cookies, your experience on the Website may be diminished, or your ability to choose some of the options on the Website may be limited.

We also automatically collect certain information when you use the Website, such as a device identifier, IP address, MAC address, operating system, the browser type, the address of a referring site and your activity on the Website.

By accessing and using our Website, you expressly consent to the collection, use, storage and processing of your Automatically Collected Personal Information in accordance with the terms of this Privacy Policy.

b. User-Provided Personal Information: To utilize certain sections or functionalities of the Website, including the “Contact Us” portion of the Website, you may provide personal information (“User-Provided Personal Information”; collectively with the Automatically Collected Personal Information, the “Personal Information”). The User-Provided Personal Information may include your name, email address, phone number, postal code, and other information relevant to provide you the Website and our services or that you choose to provide to us.  The purposes of the collection of User-Provided Personal Information are the following:

1. To contact you;
2. To establish a relationship with you;
3. To anticipate and resolve problems with your service;
4. To understand your needs and desires vis-à-vis the Website and our services;
5. To send newsletters, surveys, offers, and other promotional materials related to us and for other marketing purposes, in accordance with applicable laws; and
6. To update you on changes to our services or products, or to this Privacy Policy.

c. Use of Personal Information: We expressly acknowledge that we will not use your Personal Information for any other purposes without your consent. Further, we will only process Personal Information to the extent necessary for the abovementioned purposes.

Additionally, Personal Information may be used and disclosed to the extent we may deem reasonably necessary to enforce the terms of any agreement between you and us, or to protect the rights, property or safety of any person or entity.

All Personal Information is collected directly from you and/or your devices. We do not collect any of your personal data from any other sources. This includes any publicly accessible lists or data sources, whether in the public domain or available commercially.

3. Consent.

We use your Personal Information only with your consent or as permitted by law. Among other things, we obtain your consent to collect, use and disclose your Personal Information when:

1. You request a product or service;
2. We need to use your information for a different purpose than the one for which you have already given your consent; or
3. You interact with us.

However, we do not obtain your consent for every interaction with you. For example, if we use your Personal Information for a purpose related to the one for which you gave your consent. In addition, we do not obtain your consent in certain situations provided for by law, in order to:

1. Comply with a court order or other compulsory request;
2. Assert a claim;
3. Investigate a breach of agreement or contravention of law; or
4. Prevent, stop or detect fraud.

4. Right to Access Personal Information.

You have the right to access any of your Personal Information that we collect. Should you wish to access such Personal Information, please send us a written request to: info@montrealfacialsurgery.com. We may need to confirm your identity through any reasonable mean of our choosing before sharing any Personal Information with you. We reserve the right to charge you a reasonable administrative fee to access your information, as permitted by applicable law. In certain cases, we may not be able to provide you with access to all of your Personal Information (ex: if the information also pertains to the Personal Information of another user).

5. Right to Rectify or Correct Personal Information.

In the event that we hold Personal Information about you that is not accurate or up to date, you have the right to request that the Personal Information by rectified or corrected. Such request should be made in writing by email to the following email address: info@montrealfacialsurgery.com.

6. Withdrawal of Consent.

You may withdraw your consent to the communication or use of Personal Information at any time by sending a written request to info@montrealfacialsurgery.com. Upon receiving notice that you have revoked your consent, we will stop communicating and using your Personal Information within a reasonable time, which will vary depending on what information we have collected and for what purpose. Please note that we will send you an email confirmation upon receipt of your request. Therefore, if you do not receive a confirmation email, please contact us again with your request. If you do choose to withdraw such consent, your experience on the Website may be diminished or limited.

7. Other Rights.

You may have additional rights under applicable privacy legislation, including the right to be forgotten under certain circumstances and the right to file a complaint with regards to your privacy rights either with us, by sending an email to info@montrealfacialsurgery.com, or to the Commission d’accès à l’information.

8. Retention.

Your Personal Information will not be retained beyond the purposes for which it was collected. We respect the retention period established by this Privacy Policy, which complies with applicable privacy laws.

9. Sharing Information.

We will not sell, rent or disclose to outside parties the information we collect, save and except that we may share the collected information with other parties as follows:

a. Service Providers: We have agreements with various service providers to facilitate the functioning of the Website with whom we may share the information we have collected, including your Personal Information. All administrative service providers that we use are required to have the same level of privacy protection as we have, and therefore we expect that your information will be handled with the same level of care that we employ. Any Personal information shared with a service provider shall be subject to such service provider’s privacy policy.

b. Where required by law: We may share the collected information where required by law, specifically in response to a demand from government authorities where such demand meets the legal requirements.

c. Agents, Consultants and Related Third Parties: We, like many businesses, sometimes hire other companies and/or consultants to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and marketing agencies. When we employ another company and/or consultant to perform a function of this nature, we only provide them with the information that they need to perform their specific function. Personal Information provided to such other company and/or consultant shall be subject to such company’s and/or consultant’s privacy policy.

d. Statistical Analysis: We may share Personal Information and aggregated information with third parties for advertising or marketing purposes.

10. Security.

The Personal Information we collect is stored in a secure environment. We have adopted appropriate measures to maintain the confidentiality of Personal Information and to protect it against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, taking into account, among other things, the sensitivity of the information and the purposes for which it is to be used. In addition, we require each of our employees, agents or representatives to comply with this Privacy Policy. However, as no mechanism offers maximum security, it is essential to bear in mind that there is always an element of risk when using the Internet to transmit Personal Information.

11. External Links.

The Website may contain links and references to other websites. We are not responsible for the collection, use, processing and disclosure of information, or the privacy practices of such websites and the persons or entities behind them, and we expressly disclaim any liability relating thereto.

12. International Transfer.

Your information will not be transferred to and maintained on computers located outside of Quebec.

13. Persons Under 18.

The Website is not marketed toward persons under the age of 18. If we discover that it has inadvertently collected Personal Information about individuals under the age 18, we may promptly delete such information.

Should you have any questions or comments concerning this Privacy Policy, please do not hesitate to contact the person in charge of the protection of personal information:

By Mail:
Mark Samaha Medical Services Inc.
200-1240, Beaumont Avenue
Mont-Royal (Québec) H3P 3E5

By E-Mail: info@montrealfacialsurgery.com